Martin Sullivan
  • 09-Oct-2017 to 08-Dec-2017 (CST)
  • Operations
  • Aledo, IL, USA
  • Full Time

We offer benefits, free life insurance, supplemental life, short term and long term disability, 401K and Roth retirement plans with company paid Safe Harbor contribution, free development opportunities in your field of knowledge, additional incentive pay programs, and employee discounts.


Martin Sullivan is a family owned and operated, 4th generation, large and small ag dealership. It was established in 1926 at a farmhouse in Roanoke IL and has grown into a multi-location corporation with 13 locations in central and western Illinois. It has the cultural feel of the small town environment with the development benefits of a larger corporation.

We offer benefits, free life insurance, supplemental life, short term and long term disability, 401K and Roth retirement plans with company paid Safe Harbor contribution, free development opportunities in your field of knowledge, additional incentive pay programs, and employee discounts.

The Service Manager maximizes return on investment by optimizing Service Department processes and resources to ensure internal and external customer satisfaction. The positions grows profitable service labor sales and exercises disciplined expense control. It attracts, retains, and effectively engages department personnel.

Responsibilities:

  • Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
  • Assists in creating annual Service Department goals and budget, in alignment with the organization's financial and operational objectives
  • Assists in developing and executing Service Department marketing plans and monitors monthly to ensure achievement of departmental goals
  • Assists with customer clinics, field days, and related promotional events
  • Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
  • Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
  • Schedules the Semi for internal and external pickup and deliveries
  • Reviews work orders for completeness and accuracy prior to customer billing
  • Ensures all departmental tools, equipment, and vehicles are in good working order
  • Participates in departmental and location meetings
  • Conduct Customer Farm Visits
  • Review Customer Service Satisfaction Surveys and take appropriate action when needed
  • Manages recruiting, staffing and employee development activities for employees reporting to this position
  • Ensures safety policy and practices are followed
  • Maintains a clean and professional image according to the Image Checklist
  • Conducts business in alignment with the company's Values and Purpose Statement

Experience, Education, Skills and Knowledge:

  • 3+ years experience in Service Department operation
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions
  • Ability to write and speak effectively to individuals and groups
  • Familiar with John Deere and competitive products
  • Basic understanding of financial principles relative to Service Department operations
  • Ability to analyze and interpret internal reports
  • Ability to work extended hours and weekends
  • Excellent customer service skills
  • High School Diploma or equivalent experience

Conducts business in alignment with the company's Values and Purpose Statement

Martin Sullivan
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